• Retail Sales Associate

This project was brought about through the involvement of Clover Park Technical College staff with the Far West Skill Standards Project involving educators and business representatives from Washington, Oregon and California. The partners of this project anticipate that be developing Skill Standards for retail sales associate, they will help to generate interesting a retail career choice.

Retail Skill Standards Development Process:

Major job functions and related tasks secured through the Far West Project and research of other projects were put in the format used by Washington State and mailed to 980 retail business throughout Washington for review and validation. The input from the professionals was used to determine the tasks most important to Washington State. In addition, academic and employability skills were leveled. Finally, critical work functions and key activities were validated through a survey process.

Retail Sales Associate Critical Work Functions:

A) Maintain Appearance of Department/Store;

B) Sell and Promote Products;

C) Monitor Inventory;

D) Build and Retain Customer Relations;

E) Risk Management;

F) Support Activities.